Ready to return something?
Our Return Policy
We want to make sure you are happy with your purchase! We know sometimes items don’t fit right or you need something else. Here's the fine print.
We accept unwashed, unworn returns for store credit submitted within 14 days of ship date through the Horsecreek Boutique Return Portal.
If you purchase re:do shipping insurance for $1.98 at the time of your order, returns will include free shipping. If not, you may purchase a shipping label through them.
We will NOT respond to return requests made over email or Facebook.
We will NOT accept returns sent to us unless sent through the returns portal first.
Your return shipping will be free if you purchased re:do shipping insurance with your initial order.
So please head to the portal. And pretty pretty please don’t just send us your items back. We’ll have to donate it to charity and won’t be able to accept it. Which is great for the charity, but not great if you want to order more clothes!
Returns accepted if submitted within 14 days of ship date.
In-store credit only.
No refunds or exchanges.
All sale items are final and non-returnable.
All masks and personal items are final sale and non-returnable.
We have the right to refuse a return.
We have the right to apply a 25% restocking fee if deemed necessary.
Items received that were not submitted via the portal, past return date, or that violate return policy will be donated to charity.